FAQS

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FAQS

Answers to your questions

STRUCTURES

  1. What size of structure do I need?

    We usually allow approximately 2.2sqm per guest for a lounge set up, 1.75 sqm per guest for a dinner dance, 1.5sqm for a plated dinner and 1.2sqm per guest for a cocktail reception. This is a basic guide, but if you provide details about your event we can advise more precisely.

  2. What are your smallest structures?

    Our smallest structure is a 3m x 3m canopy. We have many different canopy sizes such as 3m x 3m, 5m x 5m and 6m x 6m.

  3. What is your largest structure?

    Our largest structure is 40m wide. We also have structures that are 8m, 10m, 12m, 15m, 20m, 25m, 30m wide. Other bespoke structure are available on requested.

  4. How long does it take to build a structure?

    This depends on the size and location. Most structures can be built in a few days but an interior fit out can take extra time depending on the scope of work. Our canopies can be built within a couple of hours.

  5. Can I build a structure myself?

    Our operations team is fully trained to build our structures and operate to the highest European Health & Safety standards. We do not allow anyone else to build our structures.

  6. How are your structures secured?

    Ideally and as recommended by manufacturer we like to pin a stake into the ground to secure our structures, however if this is not possible we use concrete ballast blocks, which are placed at each 5m leg to secure the structure. The stakes we use are up to 1m in length.

  7. What is the maximum height of the structures you offer?

    Our standard leg height on our contemporary structures is 2.8m; this is higher at the apex of the structure. Our canopy leg height varies between 2.4m and 2.8m. We can also offer a 3.8m leg height on our contemporary structures.

  8. Can your structures sit on uneven surfaces?

    Yes this is achieved by use of a cassette flooring system. If the gradient is greater than 1m and depending on the base surface we would use scaffold to create a level surface to build on.

  9. Can a structure be completely darkened?

    Yes. Our PVC is opaque so this reduces the amount of light and heat that can come through. We can also supply roof linings in a dark colour or block out fabric.

  10. Do you manufacture structures in the Malaysia?

    Yes, we manufacture bespoke structure that conform to the highest health and safety standards.

  11. Can I purchase as well as rent structures from you?

    Yes, we are happy to provide quotes to purchase structures.

  12. What are the shipping times for importing structures from Europe?

    This depends on availability at the time of purchase, but you should allow 10 -12 weeks inclusive of delivery.

INTERIORS

  1. What is included in the basic interior fit out?

    A structure supplied with basic fit out will have tack-off wall and roof linings, carpet, basic lights and air conditioning. If you have chosen to have windows in your structure, then soffits and leg columns will also be included.

  2. If I have a creative vision for my event, are you able to design and custom make items to fit with my vision?

    We have a dedicated Event Design team who can take your brief and turn this into reality. They will design and create custom furniture and custom interior finishing as required.

  3. Am I able to use the event design department as a standalone service, even if I don’t require a structure?

    Yes, Asia Tents Arena’s interior division can be used as a stand alone services.

  4. Are you able to create CAD drawings or renders for my event?

    Yes, a CAD plan is essential to plan your event space and ensure the best layout. Renders and 3D drawings can also be provided on request subject to timelines.

FURNITURE

  1. How many furniture items do you have?

    We have in total over 2000 furniture items.

  2. Do you make bespoke furniture that I can buy?

    Yes. We are able to make custom furniture for your event and this can be sold.

  3. Do you charge to replace or repair broken or damaged furniture items?

    This depends on the item of furniture and the level of damage and circumstances. All our furniture items are rental items and we appreciate that wear and tear is inevitable. Unless items are damaged as a result of negligence or items are missing completely, we always aim to repair at no cost to the client.

  4. Can we transport our own furniture?

    Unfortunately this is not something we allow, our stock items require a high level of care to preserve their condition.

COOLING

  1. What types of air conditioning do you provide?

    We provide a range of air conditioning solutions from our stock or by working with a network of trusted suppliers, to ensure the structure is kept at the desired temperature all year round.

GENERAL

  1. What regions do you work in?

    We can supply our services anywhere in the Asia. We also have operations in Europe, America and Middle East as part of the Arena Group.

  2. What other services can you offer?

    As well as supplying Structures, Interiors, Furniture and Cooling, we can also offer services such as Arena Super Deck, Power, Flooring, Scaffold, Floral décor, Professional lighting and toilets through our trusted suppliers. Please refer to Overlay on our website.

  3. Do you offer catering services?

    We can provide catering structures but we do not supply kitchen equipment to go inside our structures.

  4. How quickly will my enquiry be answered?

    We aim to respond to all enquiries within two working days.

  5. How long will it take to receive a proposal?

    A great deal of work goes into our proposals as we tailor them to suit the specific needs of each enquiry. Smaller enquiries can be quicker than more complex quotes, but we aim to respond as fast as we can.

  6. What are your cancellation terms?

    Should you need to cancel, we may or may not charge a cancellation fee depending upon the level of notice provided. All details of cancellation are provided at the time of booking in our standard terms and conditions.